FAQs

 

How do I price my custom pin order?

Most pricing is listed on our website pricing tables, however you can request your custom pricing quote to confirm the pricing and details of your order.

How do I design my custom pin order?

Designing your custom pins is easy.  If you have artwork already, you can upload it to us.  If you need a custom pin design created, submit us a request for your free proof.
We will email your customized pin art to you for your approval.  Let us know if any revisions are needed before your approve your order for production.  Once order has been placed and proof has been approved to proceed with manufacturing, we cannot cancel your order.

How do I confirm my order?

To proceed with production we will need from you:
- Your shipping address, to ship the pins to.
- Your billing address, corresponding to your payment method.
- Your payment / credit card information.
- Your approval of pin proof that will be the template used to manufacture.

 

Submit your order via Phone, Email or our Secure Order Page.

What is the minimum order?

Minimum order for custom pins is 100 pieces.

How long is production time?

Production time takes about 10 days with delivery in about 14 days on most orders.  Please note, during the months of May-August manufacturing of custom pins is in high demand.  Production time is not guaranteed during this season and we recommend that you place your order ahead of time for any time sensitive orders.  Pins with special options, design restraints, dimensional pins, very high quantity or highly detailed pins may take extra time.  We are not responsible for delays in shipping from shipping service such as UPS.  Feel free to contact us if you have any questions or concerns.

How do I measure the size of my pin?

Pin size is measured using the widest points of the pin.
A circle is measured across the diameter, a square is measured from corner to corner, a rectangle is measured along the longest side for instance.

What file types can I submit for artwork?

Filetypes with .PDF, .EPS, or .AI extensions work best.  If these are unavailable, you can send us your .JPG, .GIF, .TIFF, and .PSD files or you can send us any file you have and we will try our best to extract the artwork from your file.

How many colors can I get on my pins?

With your custom metal pin order, we include up to 7 enamel colors with no extra charge.
We can produce with extras colors for a small fee per color.  If you artwork has many colors or gradients or requires colors to touch without a line of metal in between, we can produce your pins using a offset printed production method and we can print unlimited colors for the same low price!

How can I match colors?

We use the PANTONE color matching system  so that the client, designer and manufacturing can have a better idea to match colors to their intent.  Pantone colors abbreviated as PMS (Pantone Matching System) colors are printed swatch booklets and may be found at your local paint store or with a designer.  Booklets may also be purchased online.  We have a digital verision of the Pantone Color Library, however your monitor may display a color differently than intended so for best results, refer to a officially printed source.

Who is responsible for trademark or licensing issues?

Custom Pin Shop assumes no responsibility of trademarked or licensed images.  Designs are manufactured at the request of the client and client is responsible for obtaining any licenses.

What will my manufactured pin look like?

We will send an artist rendered design proof for your approval before production.  This design will be the template used for the manufacturing of your pin.  Every attempt will be made to match the coloring and design seen in the original artwork.  Note that each computer and monitor may display colors differently.

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Frequently Asked
Questions
Request your free,
no obligation design proof
and pricing quote

855.996.3825

Orders@CustomPinShop.com

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